In Québec, several telephone help and listening lines are available to offer support to people who are experiencing certain psychosocial issues.

Here are a few that may be useful for caregivers.


Below is a list of some of the telephone support services that are relevant to caregivers:

  • All of these services offer caring and active listening, without passing judgment;
  • They are free, confidential and anonymous;
  • Distress, confusion, anxiety, feelings of being overwhelmed, difficulties, etc. You will be listened to;
  • Services are sometimes offered by professionals, sometimes by trained volunteers. If necessary, you will be referred to a resource;
  • On each service’s website, you can sometimes find help through online chat, forums, messaging or email.

Caregiver Support Helpline

Caregiver Support Helpline is a free and confidential phone consultation, information and referral service for the caregivers, as well as friends and family, practitioners and health care professionals. The service is available 7 days a week, from 8 a.m. to 8 p.m.

Caregiver counsellors are trained in helping relationships. They have access to an ongoing training program, mentoring and clinical support. They provide personalized support.

Other telephone Helplines

Centre Multi-Écoute

Helpline designed to meet the needs of people in distress, experiencing difficulties or simply needing someone to listen to them. Service offered in several languages (Persian, Arabic, Spanish, English, French, Russian, Romanian, German, depending on the skills of the listener available at the time of the call), Monday to Friday from 9 a.m. to 5 p.m. for the Greater Montréal area.

Drugs: Support and referral services

Offers support, information and referrals to people dealing with drug addiction throughout Québec. Bilingual service available 24/7.

Écoute Entraide

Écoute Entraide is a community organization that supports people suffering from emotional distress. It offers a telephone listening and referral service throughout Québec. The helpline is available 7 days a week, from 8 a.m. to 10 p.m.

  • Telephone: Montréal and surrounding areas 514 278-2130; Elsewhere in Québec: 1 855 EN LIGNE (365-4463)
  • Website:

Gambling: Help and referral

Offers support, information and a referral service to people dealing with excessive gambling issues throughout Québec. Bilingual service available 7 days a week.

Info-Social 811

Dialling 811 allows you to quickly reach a professional in psychosocial intervention in the event of a problem of a psychosocial nature. The service is available 7 days a week, 365 days a year. Anyone living in Québec can call Info-Social 811 for themselves or on behalf of a loved one.


Interligne’s listening services are available to anyone interested or concerned about sexual orientation and gender identity. They are professional and available 7 days a week.

Elder Mistreatment Helpline

A provincial elder abuse hotline and referral service that specializes in elder abuse.

The EMH line is available from 8 a.m. to 8 p.m., 7 days a week, 365 days a year.


Specialists in the parent-child relationship, the team of professionals offers services 7 days a week by phone, and between 2 a.m. and 10:30 p.m. by online chat.

Provincial helpline and referral service for sexual assault victims

Bilingual helpline serving all regions of Québec. This service is available 7 days a week, 24 hours a day, to victims of sexual assault, seniors, adults, teenagers, children, survivors of sexual abuse and incest, family members, and stakeholders.

Provincial Suicide Prevention Hotline

If a person or a loved one is in distress. 7 days a week, everywhere in Québec. This number directs you to the resource in your area.


Relief is a non-profit organization that helps people living with an anxiety, depressive or bipolar disorder and their families, in collaboration with the institutional and community mental health network.
A free service available across Canada, Monday to Friday, 9 a.m. to 5 p.m. Relief is the former Revivre.

Avant de craquer network

The Avant de craquer network is a provincial, non-profit, community-based organization whose mission is to unite, represent and support associations of families and friends of people living with mental illness.

211 Service

A social information and referral service that allows anyone living in the Greater Montréal, National Capital and Chaudière-Appalaches regions seeking social assistance to find free or low-cost services that can help them. The service is available from 8 a.m. to 6 p.m., 7 days a week, 365 days a year.

SOS violence conjugale (domestic violence)

Support services 7 days a week for victims of domestic violence and for all persons concerned by this problem.


Offers listening and referral services to the Greater Montréal population aged 18 to 59. The objective is to break the isolation and to allow each person to express and/or share their emotions or the situations they have experienced.

Accessible 365 days a year, from 10 a.m. to 10 p.m.

Tel-Écoute – Programme Tel-Aînés (seniors’ program)

The objective is to help seniors living in Montréal break their isolation and express their emotions during the various stages of aging. The service is available 7 days a week, from 10 a.m. to 10 p.m., for active, one-on-one listening or for referrals as needed. A volunteer trained in helping relationships can also call on a regular basis to listen to what the senior is experiencing and to help him or her feel bette

Tel-Écoute – Grief Line

Listening and referral service for the bereaved. [A1] This line is accessible throughout Québec, 365 days a year, between 10 a.m. and 10 p.m.


Telephone listening service for anyone experiencing loneliness, anxiety, stress at work, difficult relationships, etc. The service is bilingual and available 7 days a week for the Greater Montréal area.


Need to talk?

Contact our Caregiver Support Helpline for counselling, information and referrals.

Every day from 8 a.m. to 8 p.m.

Free of charge.

call  Caregiver info :  1 855 852-7784