On a daily basis, l’Appui draws on values to improve services for caregivers and develop best practices.
Respect for the caregiver consists of welcoming, listening and showing empathy toward them. Respect also implies continually prioritizing what is appropriate for the caregiver, while recognizing that this may not be the same as our own.
Shared responsibility involves embedding a spirit of social solidarity toward caregivers in our intervention.
Equity, in addition to equality, consists of giving priority to the accessibility, quality and relevance of the services that are designed for the person providing care.
Support for caregivers
Caregiver Support is a consultation, information and referral service, 7 days a week, from 8 a.m. to 8 p.m. by phone and email. Our resource directory will help you find respite, transportation and home care services, everywhere in Quebec. We offer online training programs and a Caregiver Newsletter.
Awareness and Consultation
Activities and tools for mobilization and knowledge transfer, actions to promote, raise awareness and enhance the value of caregiving, a training program for social service worker, a section of the website dedicated to professionals and organizations, assistance for the implementation of support services adapted to the needs of all caregivers.
We provide funding to organizations that help caregivers across Quebec. In 2020-2021, $15.9 million were invested in 220 organizations with 307 projects carried out. L’Appui is a non-profit organization funded by the Government of Quebec. The law adopted in 2020 ensures the continuation of its funding.
Implementation of two new training programs for caregivers through the Caregiver Support service: Devenir aidant ça s’apprend (Becoming a caregiver through learning) and MeSSAGES.
Extension of the mission to all caregivers. Simplification of the governance structure. End of regional Appui offices in the form of NPOs. Maintaining regional roots.
Adoption of the first Act to recognize and support caregivers.
The service is extended to weekends: 40% more opening hours. 10 new resources are recruited to support caregivers every day from 8 a.m. to 8 p.m.
Implementation of a national training program for professionals and workers working with caregivers.
Development of partnerships between L’Appui and two territories: Terres-cries-de-la-Baie-James and Nunavik.
First edition. The goal is to promote networking and the sharing of expertise to better meet the needs of caregivers for seniors.
Creation of a professional, confidential and free consultation, information and referral service.
It was created out of the desire of national groups to act in complementarity to improve the quality of life of caregivers in Quebec.
Call for projects intended for local and regional organizations working with caregivers for seniors to fund services.
Gradual implementation in the 17 administrative regions within Quebec. They have a board of directors and are non-profit organizations.
The Minister responsible for seniors, Marguerite Blais, created a fund of 200 million over 10 years, with the contribution of the Société de gestion de la famille Chagnon (Sojecci ll Ltée). Creation of the Société de gestion pour le soutien aux proches aidants.
Filing of the report. Priority: support the most vulnerable people and their families by promoting home support.
The Government of Quebec carried out a vast public consultation on the living conditions of seniors in all regions of Quebec.
Since 2009, the numbers have been piling up. Behind these figures, attention and benevolence for caregivers and organizations that assist them.
Need to talk?
Contact our Caregiver Support Helpline for counselling, information et referrals.
Every day from 8 a.m. to 8 p.m.
Free of charge.