Winning Practices in Information and Training

The practitioner:

• Has the required qualifications: recognized training in social intervention or a related field, along with relevant experience that is appropriate for the type of information and training service provided.
• Demonstrates essential attitudes, including respect and non-judgment, humility, empathy and active listening, a commitment to clarity and accessible communication, recognition of participants’ strengths, encouragement of solidarity and mutual support, self-reflection, compassionate care, etc.
• Has essential skills, including verbal and non-verbal communication abilities, observation skills, clinical judgment, reflective practice, adaptability, autonomy, etc.
• Has appropriate knowledge of the topics covered and regularly updates information based on new research and developments in the field to ensure the relevance of the content presented.
• Adapts the content and delivery of activities according to caregivers’ pace and level of knowledge.
• Is attentive to signs of caregiver exhaustion and informs caregivers in advance about available support options, such as access to psychosocial support or respite services.
• Works within an ethical framework that respects the right to confidentiality of both the caregiver and the person they support.
• Ensures that practices comply with the standards and requirements established by their professional order, when applicable.

The organization:

• Provides foundational training to equip practitioners with the skills needed to effectively share clear and accessible information with caregivers. This training includes content on key topics to address during information and training sessions, available resources, and the professional stance to adopt when supporting caregivers.
• Complements foundational training with coaching provided by the coordinator or more experienced practitioners. This support aims to strengthen practitioners’ abilities to facilitate information and training sessions. It includes session observation, supervised practice, and constructive feedback on their ability to create a climate of trust, respond to caregivers’ questions, and adapt content according to the needs expressed by individuals or groups.
• Provides continuing education that enables practitioners to further develop their skills in organizing and facilitating information and training sessions. It also promotes the sharing of practices among practitioners to improve the effectiveness of sessions in supporting caregivers’ understanding and empowerment.